Frequently asked questions

Yes, but the quote may be subject to change. We understand the convenience of getting an estimate over the phone or via email using photos. However, providing an accurate estimate requires a thorough in-person assessment of your vehicle. This ensures that we identify all parts needed if necessary and underlying issues, including any structural damage that might not be visible in photos. A detailed physical inspection allows us to deliver a precise and comprehensive repair plan, which is essential for maintaining our high standards of quality and customer satisfaction.

A: Appointments are not necessary, but you can schedule one by giving us a call.

A: The cost of repairs could be higher than your initial estimate if hidden damage is discovered during the repair and/or refinishing process or if the cost of parts differs. This is extremely uncommon; however, when it does occur, we will always call to discuss your options and offer you the opportunity to come in and see the repair area firsthand.

A: Don’t be fooled by insurance company fast talk that can harm your interests. You always have the right to choose who repairs your vehicle, and insurers may be more interested in saving money than protecting you or your investment. Have questions, call us at (718)638-1888. We will walk you through the process.

A: We stand by the quality of our work with a comprehensive guarantee. We offer a 2 year/24k mile warranty on all our workmanship for the original owner and a manufacturer's warranty on the parts we use. Rest assured, when you choose Kings County Collision & Repair, you're choosing reliability and peace of mind.

A: Yes, Tow service is ready when you need it, we will gladly arrange the pickup of your vehicle to bring to our facility.

A: Let us help you determine what damages need correction to avoid costly lease-end penalties. Our thorough inspection process and understanding of lease clauses can get you the best deal possible.